Welby Way Home LLC uses SMS (text messaging) to communicate efficiently with individuals, including clients and visitors. By providing your phone number and agreeing to receive SMS messages, you consent to these Terms and Conditions. The following terms explain how we manage SMS communication and your rights related to receiving text messages.
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SMS Consent Communication
The phone number you provide as part of the SMS consent process will be used solely for communication related to your care with Welby Way Home LLC.
No mobile opt-in, SMS consent, or phone numbers will be shared or sold to any third party or affiliate for marketing or promotional purposes. All information collected through SMS communication is kept confidential and used solely to provide requested services or respond to direct inquiries. We take appropriate measures to protect your data and ensure it remains secure.
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Types of SMS Communications
If you have consented to receive text messages from Welby Way Home LLC, you may receive messages related to important hospice care communication, including:
- Appointment and visit reminders and confirmations
- Follow-up messages from our care team
- Care coordination updates
- Billing or administrative inquiries
- Responses to general questions or service-related communication
Example: “Hello, this is a friendly reminder from Welby Way Home LLC about your scheduled visit on [Date] at [Time]. Reply STOP to opt out of SMS messages at any time.
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Message Frequency
Message frequency may vary depending on your care needs, communication preferences, and ongoing service activity.
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Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s plan. Fees may differ for domestic or international messaging, depending on your provider.
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Opt-In Method
You may opt in to receive SMS messages from Welby Way Home LLC through:
- Submitting an online form
- Checking the SMS consent box on our intake or contact forms
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Opt-Out Method
You may opt out of SMS communication at any time. To do so:
- Reply “STOP” to any SMS message
- Or contact us directly to request removal from our messaging list
After opting out, you may receive one final confirmation message.
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Help & Support
If you experience issues with SMS messaging:
- Reply “HELP” for assistance
- Or contact us at office@welbyhospice.org for additional help
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Additional Options
If you prefer not to receive SMS messages, simply do not check the SMS consent box when completing any forms.
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Standard Messaging Disclosures
- Message and data rates may apply.
- You may opt out at any time by texting “STOP”.
- For assistance, text “HELP”.
- Message frequency may vary based on your care needs.
- For more information, please review our Privacy Notice and Terms and Conditions.